From Donna in Raleigh....
UGH. If you wish to experience the full used car sales technique, go to
Mattress Capital! This place is not interested in serving the customer.
It's only interested in berating and pressuring people into buying
something MUCH more expensive than they want or need. They don't sell,
they try to shame people into buying whatever will boost their
commissions. Additionally, their "showroom" is tiny and sparse, so
choices are very limited. My advice? Go somewhere, anywhere else. We
did, and now we're very happy.
Monday, November 14, 2011
Story from Joe in Durham...
I found their ad on Craigslist which implied that I could buy a Simmon's Beautyrest Queen mattress for $187. Turns out this was too good to be true. They wouldn't honor that when I got into the store. They also wouldn't honor their same day delivery policy, even though the mattress I ended up buying was in stock.
The next day, I felt uncomfortable with the whole process and went back into the store to get a refund. My mattress was still not going to be delivered for another day, so there shouldn't have been a problem reversing the credit card charge. No merchandise had changed hands. Much to my surprise, however, they refused to refund me, and instead told me that the company could cut me a check if I wanted, but that would take 14 days. Then the guy informed me that the warranty they quoted me on the mattress I did buy was a lie. It was actually much less....less warranty, less mattress quality.
Stay clear of these guys....they are a shady bunch.
I found their ad on Craigslist which implied that I could buy a Simmon's Beautyrest Queen mattress for $187. Turns out this was too good to be true. They wouldn't honor that when I got into the store. They also wouldn't honor their same day delivery policy, even though the mattress I ended up buying was in stock.
The next day, I felt uncomfortable with the whole process and went back into the store to get a refund. My mattress was still not going to be delivered for another day, so there shouldn't have been a problem reversing the credit card charge. No merchandise had changed hands. Much to my surprise, however, they refused to refund me, and instead told me that the company could cut me a check if I wanted, but that would take 14 days. Then the guy informed me that the warranty they quoted me on the mattress I did buy was a lie. It was actually much less....less warranty, less mattress quality.
Stay clear of these guys....they are a shady bunch.
Why Mattress Capital Sucks
This is a site for people who have dealt with and had horrible, negative
experiences with Mattress Capital. Feel free to send me your horror
stories (joemvolpe -- at --gmail.com), and I'll make sure they get up
here. Maybe if enough of us vent, the company might change its practices
(not likely...)
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